Returns & Exchanges
At Thomson Carter, we want you to be completely satisfied with your luxury beauty purchase. If you are not entirely happy with your order, we offer a 30-day return window for products in their original, unopened condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack the items in their original luxury packaging to ensure they are protected during transit and include the provided packing slip.
Ship the Items
Affix the prepaid shipping label to your parcel and drop it off at any authorized courier location; we recommend obtaining a proof of postage.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing