Frequently Asked Questions
Everything you need to know about your Thomson Carter beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a tracking link so you can follow your package's journey to your doorstep.
Do you offer international shipping?
Yes, Thomson Carter ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy for beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Are Thomson Carter products cruelty-free?
Absolutely. We are committed to ethical beauty; none of our products or ingredients are tested on animals at any stage of the production process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
How can I find the right shade for my skin tone?
We offer a virtual shade finder tool on our website, or you can contact our beauty experts via live chat for a personalized consultation.